Last updated: 8 November 2026

This policy explains how cancellations, rescheduling and refunds work for sessions, programmes and digital products offered by Elizabeth Holland, coach & hypnotherapist, through www.elizabethholland.co.za. It does not affect any rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

1. Coaching and hypnotherapy sessions (online and in person)

24 hours’ notice or more: if you cancel or reschedule at least 24 hours before your session, you can choose a free reschedule or a full refund.
Less than 24 hours’ notice, or a missed session: the session fee is forfeited, because the time was reserved for you.
Emergencies: if something truly unexpected happens (illness, a family emergency, a power or internet outage for online sessions), please let me know as soon as you can. I may offer one reschedule at my discretion.
If I need to cancel: you will be offered a new time or a full refund, whichever you prefer.

2. Packages and programmes

Packages and programmes are not refundable, including if you stop early. Unused sessions are not refunded or exchanged for cash; they simply expire at the end of the package period.
Please book your sessions within the period stated when you buy the package. If none is stated, sessions must be used within 6 months of purchase, after which they expire.

3. Digital products (e.g. The Kind No, 21-Day Meal Plan)

Digital products are delivered instantly. Once a file has been downloaded or accessed, it cannot be returned, so it is not refundable.
Exceptions: if the file is faulty or will not open, or you were charged twice for the same product, contact me within 7 days of purchase. I will send a working file or refund you.

4. Free downloads

Free resources (such as the Calm Kit, Anxiety Reset and Stress Reset) carry no charge, so no refund applies.

5. How refunds are paid

Approved refunds are paid to the original payment method through the payment provider (e.g. Paystack), normally within 7–10 business days. Your bank may take a little longer to show the funds.

6. How to cancel or ask for a refund

Please get in touch via the contact page with your name, the date of your booking or purchase, and what you need. I aim to reply within 2 business days.

Refund & Cancellation Policy